INTEGRATION is supported through NetStore Gateway™, Symmetry™, CTI Connectors and SDKs.
Providing scalable on-line storage and archival facilities, NetStore Gateway™ is completely invisible to ordinary users who simply continue to use Personal Assistant™ for all playback tasks as usual. NetStore Gateway™ offers the compelling business benefit of extending available storage capacity so that it is limited only by the availability of network-attached resources, rather than the capacity of the storage media resident on the local recorder.
SYMMETRY™ is a powerful but easy-to-use database integration component that enables customer data residing within independent application databases to be easily integrated with SYMPHONY™. Symmetry™ is bi-directional allowing SYMPHONY™ to publish data to the customers database system in real-time, and allowing the customer to provide additional information in the SYMPHONY™ call record. This data becomes immediately searchable through Personal Assistant™. Using Symmetry™ our customers are creating some truly innovative applications. For example, one client has integrated its salesforce automation systems with SYMPHONY™ enabling a copy of the telesales phone call establishing an appointment to be sent to the sales representative who will actually make the initial visit.
SYMPHONY™ SDKs allow the advanced capabilities of the whole product range to be built into third-party applications with ease. SDKs are available for;
- recording control
- replay and user management
- replay to turret
- XML real-time feed