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A COMPLETE RANGE of professional services - project management, consulting and customer support services are available to supplement Weston Digital Technologies' recording solutions.

CUSTOMER SUPPORT - We ensure that our customer support services are tailored to clients' individual requirements. This means we offer a selection of support options so that clients can choose a level of cover that best corresponds to their business operations. For example, in the financial sector, we offer a longer support window and a more rapid response time for mission-critical systems while for Public Safety organisations we have tailored 24/7 cover. We offer direct customers first, second and third-line services, including physical support where needed. We also provide second-line (assistance) and third-line (repair) support through our network of resellers and distributors.

TRAINING - As part of our commitment to providing superior products and services, we offer an extensive range of training programmes. All are designed to enhance the smooth running of our systems in place and simplify their use and maintenance. Training comprise two different types:

End user training - is product based and enables customers to derive the maximum business benefit from their chose solution.

Technical training - is the training provided to resellers and distributors, and ensures they provide the highest quality of installation, commissioning and maintenance support to our international clients.

PROJECT MANAGEMENT - Regardless of project size, a Weston Digital Technologies project manager is appointed for all implementation tasks. In close collaboration with client staff, the project manager is responsible for creating a project plan and co-ordinating the work of all parties to ensure a successful implementation and integration. Maintaining regular contact with the customer, the project manager will ensure that client expectations are satisfied and that the project proceeds within agreed timescales and budgets.

CONSULTING - Weston Digital Technologies offers consulting services when required. These extend from general consultancy when solutions are being specially tailored to customers' requirements to services provided as part of an initial product acquisition. For example, our Aspire QMS™ quality management system is always deployed with the assistance of our consulting experts - this enables customers to obtain the maximum strategic value from our solutions by establishing business level metrics that will lead to improved contact centre performances.